Shipping origin: Germany.
Delivery area: Countries shown at checkout.
Dispatch times: In-stock items after payment receipt; made-to-order items typically within up to 2 weeks plus shipping.
Delivery method: Standard parcel delivery to curb/door; oversized freight “kerbside” unless otherwise stated.
Return address: Please email us first; we will provide the correct return address and any RMA details. Returns without prior notice may be refused.
Return shipping costs: You bear the direct cost of returning the goods (unless we shipped the wrong/defective item).
Refunds: Processed within 14 days of receiving the return or proof of return shipment via the original payment method.